Is it legal to require a customer to cancel a plan or membership in a store and not by phone, email, or fax?
Image by Steve Wilhelm
Question by Brandee McGinnis: Is it legal to require a customer to cancel a plan or membership in a store and not by phone, email, or fax?
In this day and age, we should be able to cancel a contract by fax, phone, or email… so is it legal for a company (Planet Tan, in this instance) to require a customer to physically come into a location (even when they have closed local stores) to cancel in order not to be billed again?
Best answer:
Answer by michele
That depends entirely on the contract you signed.
Reading the fine print REALLY is important.
~Dr. B.~
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about 1 year ago
with all the identity theft, they’re making sure that the person who has the contract is the one cancelling it, but lots of businesses will do things over the phone if you can answer all their security questions.
about 1 year ago
That depends on what is in your contract but, if the store where you signed your contract is no longer available to you and it is inconvenient to get to another store, you can notify the company by registered mail. Any legal notice can be served by US mail.Ignore what the company says and send them a cancellation via registered or certified mail, return receipt requested.
Notify your credit card company that the charge is unauthorized and that theu are not to pay it.
Once you notify them that you do not wish to renew, and if your credit card company still pays them,
( I had this happen with AOL) go to your local small claims court and sue the company for as much as the court allows. It is inexpensive, you don’t need a lawyer and, the company will not be allowed to have a lawyer in small claims court so it will inconvenience them if one of their officers has to
appear in court. Make sure that you let all 3 major credit reporting companies know what is happening so your credit doesn’t get messed up. File a complaint with your local Better Business Bureau about the company’s business practices too. All in all you can make the company wish they’d never heard of you.
Good luck
about 1 year ago
It’s not *illegal* for a company to have that requirement, so yes, it is legal.
In this day and age, *anyone* can phone, fax, or email anything to anyone, claiming to be anyone else. Your own argument is the best reason for them to have this policy.